Review and analysis of over 14 Conventional Fixed Mortgage complaints against Citizens Financial Group, Inc.
Citizens Financial Group, Inc. consumers have reported over 14 official complaints related to Conventional fixed mortgage. Out of the 14 consumer complaints against Citizens Financial Group, Inc., 14% were disputed by the consumer (i.e. the consumer was not happy with how Citizens Financial Group, Inc. responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Citizens Financial Group, Inc. resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker December 1, 2016 - I began a refinance with Citizens Bank. I paid a $600.00 good faith deposit. Citizens sent out an appraiser who gave an extremely low appraisal ( $160000.00 ) on my home. As a side note, I restarted the refinance process with - and got the house appraised at $200000.00. The low Citizens appraisal meant that I could not go forward with them as the loan products they offered based on that low appraisal were not satisfactory to me based on what we originally agreed to. I asked them to then refund my deposit and they refused. I took this up with Citizens and ultimately, they claimed the n... |
Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account April 26, 2016 - Dear Sir or Madam, I am hereby submitting a complaint to Citizens One Home Loans and their escrow waiver fee policy. For the past three months, I 've been trying to cancel and waiver my escrow service with Citizens One Home Loans. However, before I am able to do so, I must pay Citizens One an escrow waiver fee of approximately $960.00 in order to cancel my escrow service. In review of my signed documents ( the good faith estimate and truth in lending documents ), there is no mention of an escrow waiver fee and this was further confirmed by Citizens One 's own review. In addition, no mentio... |
Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account April 15, 2016 - Last mortgage holder did n't pay my property taxes yet deducted them from my escrow ... |
Citizens Financial Group, Inc. Mortgage loan servicing, payments, escrow account April 3, 2016 - Good Morning, I have submitted a claim number -, which CCO mortgage did nothing to answer. My complaint has - issues. 1 ) My house was incorrectly appraised in -/-/-. This is obvious by their appraisal in -/-/- and again in -/-/-. My house dropped by - %, but my area dropped by -- %. 2 ) CCO mortgage charged me 6.5 % interest rate but I was told it was drop down after two years. However, after two years they tried to not reduce it and sent me a letter to sign which would waive my reduction. That ca n't be legal. 3 ) After my girlfriend ( and co-owner ) broke up, ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker March 25, 2016 - I am trying to sell my townhouse in -, NJ. The buyer is attempting to get a loan and the lender has postponed the closing date because of an issue they ca n't resolve 2 times and are attempting to postpone the closing scheduled for Friday, - -, 2016 ... AGAIN!! That is the 3rd time!!! I believe it is a computer issue, but I ca n't fathom how it takes weeks to correct it. I am filing this complaint against them. ... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker March 14, 2016 - after giving me the run around for a couple of years I was able to get citizens bank to refinance my loan I have had with them for 11 years at 6.74 % they sent me a package with things they would need from me to close loan, - thing was 30 days worth of check stubs.i imformed them that I had - 2016 stubs and I have been on workmans comp since - -, 2016 for an - that I exacerbated working. after i told them that they told me that they would not be able to refinance my mortgage because i was on - i imformed them that me working does not pay the monthly mortgage on house in quest... |
Citizens Financial Group, Inc. Mortgage settlement process and costs February 26, 2016 - I applied for a home loan, I was approved. When I was to close on the loan, the closers said unless the taxes on the home were paid, we would n't be able to get the loan. They presented a settlement statement sheet, that states moneys were deducted from the loan amount, to pay taxes for - parcel - - $160.00 and - $1700.00, as well as parcel - delinquent taxes for $2400.00 which is for -/-/-, also parcel - -/-/- - $4.00 and parcel - - $44.00 and parcel - Delinquent $76.00. They also state that they charged the borrower $1500.00 to do it. I t... |
Citizens Financial Group, Inc. Mortgage loan modification,collection,foreclosure November 12, 2015 - Dear Sir or Madam : Citizens Bank has not acted in good faith. The alleged " default '' or " delinquency '' was not occasioned through any fault of the undersigned Borrower. The interest rates he has paid for the many years since - concerning the alleged loan terms, have been higher than the market rates throughout those years. Borrower believes the alleged loan terms are no longer valid. The Bank had denied a prior application to refinance for no apparent reason or any explanations several years before his latest appeals and applications beginning in -/-/-. Bank has been advising Bo... |
Citizens Financial Group, Inc. Mortgage application, originator, mortgage broker November 2, 2015 - On - -, 2015, Citizens Bank accepted documents from their customer for a loan refinance. Those documents were stolen from me by their customer and submitted to Citizens Bank without my knowledge or permission. On - -, 2015 I became aware of the theft and contacted Citizens Bank informing them they were not to be used in any type of financial transaction and that they were to be returned. Over the next five days I spoke with, emailed and left messages with - -, - -, Customer Service ( both general number and emergency rapid response ) informing them the documents were ... |
Citizens Financial Group, Inc. Mortgage loan modification,collection,foreclosure October 27, 2015 - we have been getting late night collection calls from our mortgage company because we are two payments behind. We have been in contact with the on a monthly basis to let them know why we are behind and when the next payment would arrive. The other night we received a call from the same number at -. It showed up tonight again when the representative called and harassed us about all of the things we have given the information on just last month. The representative refused to accept my answers and threatened more harassing calls until the loan is brought current. ... |
Citizens Financial Group, Inc. Mortgage settlement process and costs October 23, 2015 - I was divorced in -/-/-. During the divorce, in -/-/-, I signed a Quit Claim deed to allow my ex-spouse to re-finance the property into her name only. Citizens Bank, aka CCO Mortgage, took her application, but instead of re-financing, they changed the terms of the original loan. Changing things such as the interest rate, length of the loan, and payment schedule. I was informed by my ex that the loan had been re-financed and took her at her word. However, in -/-/-, she fell behind on the mortgage, and the mortgage hit my credit report. I contacted CCO Mortgage, who informed me ... |
Citizens Financial Group, Inc. Mortgage settlement process and costs October 22, 2015 - This complaint is related to the origination, processing and closing of a 30-year fixed rate conventional loan through RBS Citizens Bank, N.A. Buyers were subjected to numerous inaccurate, incomplete and misleading statements and documents provided by Loan Officer - - ( - # - ; phone - ; email -- ). Additionally, the processing of buyers loan was not started until the day of closing, due to the fact that Processor - - ( phone - ; email -- ) had not processed any components of the loan while the loan was assigned to her. General areas of concern are b... |
Citizens Financial Group, Inc. Mortgage loan modification,collection,foreclosure October 19, 2015 - My - child was hit by a commercial van on -/-/-. We almost lost her, there was an extensive hospitalization. I lost my husband on -/-/- from -. I was left with - children ; my - has - and -, my- child was born with - and -. I work as a - and struggle daily with the financial obligations of homeownership and medical expenses for my children. ... |
Citizens Financial Group, Inc. Mortgage settlement process and costs October 17, 2015 - Citizens - Home Loans is not in compliance with the Fair Credit Reporting Act. I have enclose - attachments with - outlining CCO Mortagage ( original creditor ) agreeing to, " waive any possible recourse as to any deficiency on loan '' if I agreed to pay a - time settlement offer of $6800.00. ( copy of check enclosed ) The other attachment is from my credit report. Citizens is reporting a - balance and a collection/charge-off. - indicate a recourse as to a deficiency on loan. This is a violation of the agreement enclosed ; Citizens is required by law and agreement to remove... |