Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker New Jersey

I began a refinance with Citizens Bank. I paid a $600.00 good faith deposit. Citizens sent out an appraiser who gave an extremely low appraisal ( $160000.00 ) on my home. As a side note, I restarted the refinance process with - and got the house appraised at $200000.00. The low Citizens appraisal meant that I could not go forward with them as the loan products they offered based on that low appraisal were not satisfactory to me based on what we originally agreed to. I asked them to then refund my deposit and they refused. I took this up with Citizens and ultimately, they claimed the new - appraisal that I sent to them was wrong - although it was more in line with actual values in my town. Long story short, at every level they refused to refund my deposit. I understand the need for a deposit to make sure that I have " skin in the game '' - however, in this case, their appraisal was the outlier and the reason that the agreed upon loan could not be completed. They insist that I signed documents that allow them to keep my deposit, but this is all on them. I would like Citizens to refund my deposit.