Citizens Financial Group, Inc. Mortgage Complaint

Citizens Financial Group, Inc. Mortgage department,

Conventional fixed mortgage Settlement process and costs Michigan

I applied for a home loan, I was approved. When I was to close on the loan, the closers said unless the taxes on the home were paid, we would n't be able to get the loan. They presented a settlement statement sheet, that states moneys were deducted from the loan amount, to pay taxes for - parcel - - $160.00 and - $1700.00, as well as parcel - delinquent taxes for $2400.00 which is for -/-/-, also parcel - -/-/- - $4.00 and parcel - - $44.00 and parcel - Delinquent $76.00. They also state that they charged the borrower $1500.00 to do it. I talked to - -, they told me several times, in -/-/-, -/-/- and -/-/-, that the taxes were not applied to the right place, that delinquent taxes, were to go to - - in -. I also told them if the taxes were n't paid before -/-/- penalties and interest would accure. They sent all the taxes to the City of -. They were not paid on time, so Citizen Bank paid the taxes it seems. Now they are coming after me. I have been paying my loan on time. All of a sudden, they stopped applying the money being sent towards the loan, created and escrow account, and I owe them for taxes not paid for -/-/-. The payments are being sent, but since they say we owe, they are not applying the payments to the loan, but to the escrow towards the taxes. I have made several attempts to show them their error, but nothing has worked thus far. This matter is getting worst, and it will potentially ruin my credit, as well as a possible foreclosure for none payment. I paid the -/-/- - taxes but somehow they managed to pick up the winter taxes. They keep telling me, that they are investigating the matter, but still not applying my payments.