Review and analysis of over 27 Conventional Fixed Mortgage complaints against New American Funding
New American Funding consumers have reported over 27 official complaints related to Conventional fixed mortgage. Out of the 27 consumer complaints against New American Funding, 19% were disputed by the consumer (i.e. the consumer was not happy with how New American Funding responded to their complaint) and 100% were processed in a timely manner. 19% of consumer complaints against New American Funding resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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New American Funding Mortgage settlement process and costs April 1, 2017 - BELOW ARE - COMPLAINTS THAT WE HAVE AGAINST NEW AMERICAN FUNDING, WHICH ARE : ( 1 ) - ILLEGALLY HELD REFINANCED FUNDS FOR TEN DAYS, WHILE THEY CHARGED $80.00 PER DAY FOR THE LOAN PAYMENT ; ( 2 ) TWENTY-NINE DAYS AFTER THE FUNDS WERE DISPERSED FROM OUR REFINANCED LOAN, NFA ( THROUGH - ) CONTACTED OUR CREDITOR AND ILLEGALLY REQUESTED THE REFUND OF $5700.00 WITHOUT PROVIDING ANY REASON OR WITHOUT CONTACTING OR INFORMING US. Here are the details of our complaints : We closed a refinance mortgage with New American Funding ( NAF ) on -, 2017, which included loan consolidation of $3... |
New American Funding Mortgage application, originator, mortgage broker January 22, 2017 - Complaint regarding refinance application with New American Funding On -/-/- I started a loan application to refinance my primary residence. It was to be a conventional 30 year loan, with almost $2000.00 cash out to pay on credit card debt. I was told I was conditionally approved for the loan on -/-/-. Then on -/-/-, New American Funding decided they needed to include paying off the solar system I installed using the PACE Program. This increased the loan by over $40000.00, and I was ok with that. Another lender I had previously spoken to stated they did not need to pay off t... |
New American Funding Mortgage application, originator, mortgage broker September 20, 2016 - New American Funding ran a paid advertisement on the radio. The broadcast said that a special refinancing offer was available for people who called during the broadcast. The advertised rate was 3.375 % 30 year loan bought down to 2.375 % for the first year for a refinancing. Also, the ad said that there were - closing costs. They kept emphasizing all of these points. I called during the broadcast and Spoke to - -, one of their lenders who did business in Colorado. We have E-CELLENT credit, and a large escrow in our house. I told him ideally we would like to refinance our first and sec... |
New American Funding Mortgage loan servicing, payments, escrow account August 29, 2016 - New American Funding has not processed my lien release paperwork. I paid off my home on -/-/16 and was told it would be -60 days for the paperwork to get through - -. I recently was told they actually had n't filed that paperwork until -/-/16. And was told today ( -/-/16 ) that it was still being processed in their system. I want the lien released and am tired of being lied to.... |
New American Funding Mortgage loan servicing, payments, escrow account December 3, 2015 - I live in a condominium. My mortgage provider ( New American Mortgage ) requires proof of HOA insurance. The mortgage provider sent a letter ( via post ) that stated that since they did not have this proof, they were going to purchase the insurance and charge me for it. My complaints are:1. The notice was sent by post, not email ( even though I have signed up for all contacts via email ). 2. There was nothing in the letter that indicated there was any grace period ( it was dated the day after the prior policy expired ). When I complained to the mortgage company, they told me that they had to m... |
New American Funding Mortgage application, originator, mortgage broker November 30, 2015 - Per the purchase contact, I was required to double apply with New American Funding. My original lender - advised that they would not be able to lend on the complex. New American Funding ( Loan officer - - ) told me that - American Funding would be able to do the loan because they had previously closed in that complex and they had the condo certification and approval so there would be no issue with the loan. I proceeded. The loan officer called me and said that the loan was approvedand about 2-3 days later I received the approval via email. My realtor emailed the loan officer about ... |
New American Funding Mortgage loan servicing, payments, escrow account September 17, 2015 - We refinanced through the HARP program into a 30-year fixed rate mortgage. After a history of paying our mortgage in a timely manner, the company decided to accept payment itself rather than have another company collect payments. When claims of late payment came starting in -, I called and supplied proof that all payments due were made in a timely manner, and received. Nevertheless, they continued to harass us with late payment notices and fees. We allowed them to do automatic deduction from our account to make future payments trouble free while we clarify the history. Though we made the -... |
New American Funding Mortgage loan servicing, payments, escrow account August 10, 2015 - This is now the - complain I am having to file in an attempt to collect escrow monies from this Company. Our house burned down -/-/14 an insurance settlement was issued to myself and my husband and as we had a loan on the property the funds were forwarded to our mortgage company to be held in escrow for repairs. The house was completed the end of -. We refinanced the house to another mortgage company on - and the loan at new american funding was paid off -. We still hand funds in the escrow account and I spent over an hour trying to get them to send me a check. I was told tha... |
New American Funding Mortgage loan servicing, payments, escrow account August 2, 2015 - This sadly is the second time I am having to file a complaint to try to get insurance settlement money that is in escrow with this New American Funding sent to me. Our house burned down -/-/2014 and New American Funding has been managing the insurance settlement funds as I had a loan against the house that burned down. We had problems getting them to disperse these funds before and I was given a direct contact who was supposed to assist us with all future disbursements named - but when I called to speak to him he was no longer with the company and I was told anyone could help me. I asked ... |
New American Funding Mortgage application, originator, mortgage broker July 27, 2015 - My loan agent should have processed my paperwork and put urgency on the lenders to approve all my paperwork. Throughout my Escrow process, she would not pick up her phone, return my emails, or return my text messages. When I could talk to her, she assured me everything was smooth sailing and I would get approved in time for Escrow to finish in time. However, as the day got closer and closer, I still had heard nothing and then I would receive more questions from the lenders. She told me that if I anwered these questions, it should be fine. But then several days later, I was asked repetitive que... |
New American Funding Mortgage loan servicing, payments, escrow account May 18, 2015 - On - - our house -, in - the insurance company settled with us an sent a check for the settlement with both my name and the mortgage company. I endorsed the check and send it to the New American Funding and they deposited the funds into an escrow account. My outstanding mortgage was - and the settlement was for more than that amount so they sent me the difference to use as I pleased. I then asked for a dispersment for the demolition of the house, had an inspection and received -. The balance in escrow was now about -. The loans then sold to New American Funding ( confusing... |
New American Funding Mortgage loan servicing, payments, escrow account April 22, 2015 - I posted dated a check and mailed it for -/-/-/-/2015 for my mortgage payment as my mortgage company will only take online payments if all the late charges are paid at once ( also illegal ), and the check was cashed on -/-/-/-/2015 which cost me over $70.00 in over draft fees with my bank. - - - needs to be investigated. ... |
New American Funding Mortgage application, originator, mortgage broker April 9, 2015 - I am trying to refinance my mortgage with another provider but because my current mortgage company switched servicers from a third party to in-house, they have stopped reporting to the credit agencies. They have not reported since - 2015 and will not start again until - 2015. They told me they wo n't report until - but I am trying to refinance now. The credit agencies are reflecting my credit score as - without a mortgage. Because of this, my score is lower. Because of the lower score ( - without a mortgage ) I ca n't get the program I need to get a lower rate. ... |
New American Funding Mortgage loan servicing, payments, escrow account March 30, 2015 - I have a loan with New American Funding with a first payment due on - - 2015 and payable by no later than - -, 2015 to avoid a late fee charge. I checked with the company to be sure that I could submit advance checks for the mortgage amount to be credited each month and NOT TO BE CHARGED AS A LUMP SUM PAYMENT REDUCING THE PRINCIPAL. I was told I could do this and was given instructions on how to ensure the transactions occurred as I wanted. On - -, I mailed - individual checks for each month : -, -, -, -, -, - with a memo on each check for the appropriate... |