Review and analysis of over 12 complaints against Discover
Discover consumers have reported over 12 official complaints related to Having problems with customer service. Out of the 12 consumer complaints against Discover, 0% were disputed by the consumer (i.e. the consumer was not happy with how Discover responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Discover resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Discover Student loan dealing with my lender or servicer having problems with customer service November 3, 2016 - The loan was sold by - to Discover, ever since Discover has canceled my autopay eight times, set autopay up to the incorrect checking account three times, input the incorrect addresses ten times, and now has increased my payment amount with no notification and will not change the amount that my autopay is for regardless of four attempts to have it changed. They instead are sending me late notices for $5.00, imposing late fees, and reporting late payment to the credit bureaus. In my opinion they are committing fraud by refusing to change my autopay amount to the correct amount and instea... |
Discover Student loan dealing with my lender or servicer having problems with customer service June 2, 2016 - Discover Student Loans reported in error to - and - that my account was in bankruptcy. I have never filed for bankruptcy. Due to their mistake, I am at the risk of being disqualified for home mortgage, despite my credit score that exceeds -. When I called Discover Student Loans about this, and requested that they write a letter clearly stating their credit reporting error, which my mortgage lender requested to process my pre-approval, I was told that they do n't have a form letter approved by their legal department to write such a letter. They instead sent a letter that simply states ... |
Discover Student loan dealing with my lender or servicer having problems with customer service May 23, 2016 - Received legal statement/ from Discover Student Loans regarding CFPB legal action and settlement information for account holders. This letter contained information regarding my account, stating that it was eligible for a $75.00 account credit for applicable servicing years. I have yet to see this credit applied to my remaining balance. I have called on - separate occasions to inquire about when and how this amount will be applied. They have told me that the $75.00 was applied to my - - statement, however, all deducted payments were made by me and my checking account funds. When I ... |
Discover Student loan dealing with my lender or servicer having problems with customer service March 30, 2016 - four years ago discover student loans advertised on their website and those claims were stated by a customer service rep, that co-signers would be released after 18 months-two years of on-time payments. Now they say they made no such claim. Can they back out of this? We took the loans under false pretense and information by discover. Please help! ... |
Discover Student loan dealing with my lender or servicer having problems with customer service March 3, 2016 - I received a call in - that my private Discover Student Loan ( serviced by - - ) was in default and there was nothing I could do to bring it out of default. I was attending school and somehow the information was not relayed that I was still in school. The representative informed me that if I did not make payments, they could garnish my wages. I did not have the money at the time to make a payment. The loan servicer has continued to call me aggressively. The loan servicer also made calls to my family. Recently, I went online to try to make a payment but the account now States " referre... |
Discover Student loan dealing with my lender or servicer having problems with customer service March 2, 2016 - I applied for a student loan through Discover- Student Loans -/-/2015. I had to ask my father to co-sign with me. Discover approved me for $8500.00 to cover classes and books for my 11 month - at University - - -. LOAN # - was approved at 7.115 % - my dad and I accepted this offer - variable rate. Discover 's loan center sent my certification docs to the wrong department which caused a delay in timely communication between my school and Discover. I actually started classes and was told by - that Discover was faxing to the wrong place. I had to call Discover myself and let... |
Discover Student loan dealing with my lender or servicer having problems with customer service February 8, 2016 - I refinanced my student loan with - on - - 2016. The check was sent to Discover on - - 2016 and cashed the following week. They have not reported to the credit agencies that the loan is closed. They also have yet to provide a closing statement and refund me approximately $1100.00. This also has dinged my credit score because today, due to their lack of action, I currently have - student loans outstanding. Their customer service and misinformation is very stressful. ... |
Discover Student loan dealing with my lender or servicer having problems with customer service January 13, 2016 - I paid a loan in full with DISCOVER STUDENT LOANS on -/-/- ( Loan # - ). It no longer appeared on my statements after this payment was made. A year later, on -/-/-, I called to pay my last Discover Loan in full. I was told that the Loan I had paid off a year ago, # -, was still active and accruing interest in their computer system, even though my statements for a year showed it to no longer exist. I asked to receive a payoff balance in the mail that showed and subtracted all the interest accrual that had not been provided to me in statements for the year, as well as an ... |
Discover Student loan dealing with my lender or servicer having problems with customer service January 9, 2016 - Hello, My student loans were originally serviced by - but were sold to Discover Student Loans a few years ago. On my original promissory note, it states that I could have my cosigners removed for loans - and - after 48 on time payments. Today, I am beyond the 48 payments. I contacted Discover a few months ago and they sent me the cosigner release form. I filled it out and set it back to them over 30 days ago. On their letter, one of there statements says, you should hear something within 30 days. Well, it has been beyond 30 days and I still have n't heard anything. I contacted them a ... |
Discover Student loan dealing with my lender or servicer having problems with customer service December 14, 2015 - I overpaid Discover Student Loan Services ( $2000.00 ) and have been getting the run around trying to get a refund. It 's been over 70 days since I gave them notification ( e-mail and I have a solid paper trail ) and I continually get " the check is in the mail ''. Any suggestions? ... |
Discover Student loan dealing with my lender or servicer having problems with customer service December 14, 2015 - Discover Student Loans will not give me the name and address of an agent for a service of process in California so that I can initiatiate an adversary roceeding. ... |
Discover Student loan dealing with my lender or servicer having problems with customer service November 30, 2015 - I attended - - University, - campus and graduated in - 2015. On -/-/15, I received an email from Discover Student Loans stating that my loans had entered repayment and stating the amount for my first payment with a due date of -/-/15. I logged in to my account and paid it immediately ( as well as some additional payment ). On -/-/15 I logged into my account and noticed that it still had not registered as a payment ( though it had been taken out of my account ) and was still showing an amount due. At that time, I sent an email to customer service. I received a repl... |