Discover Student Loan Complaint

Non-federal student loan Dealing with my lender or servicer having problems with customer service

Discover Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service Minnesota

The loan was sold by - to Discover, ever since Discover has canceled my autopay eight times, set autopay up to the incorrect checking account three times, input the incorrect addresses ten times, and now has increased my payment amount with no notification and will not change the amount that my autopay is for regardless of four attempts to have it changed. They instead are sending me late notices for $5.00, imposing late fees, and reporting late payment to the credit bureaus. In my opinion they are committing fraud by refusing to change my autopay amount to the correct amount and instead trying to collect fees. There is no way for me to change the amount myself, it is something they need to do.

Discover customer in Minnesota
Nov 03, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
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