WELLS FARGO & COMPANY Debt Collection Complaint

Written notification about debt didn't receive enough information to verify debt

WELLS FARGO & COMPANY Debt collection department,

I do not know Written notification about debt Didn't receive enough information to verify debt Texas

I contacted Wells Fargo to pay my debt and requested a letter showing that I paid my debt. I received the letter from Wells Fargo but the wording on the letter does NOT clarify that my debt is paid in full and that there is a - balance on my account. The letter states that " Upon receipt of valid funds we would update our records to indicate the account is settle ''. I've call several times requesting a letter clarifying that my debt is settle in full but the representatives keep rejecting my request, I've ask to speak to a supervisor and the reps tell me he is at lunch and on another call I made they said the supervisor had to " leave early '' and that he would return my call at a later time. This is not to much to ask for a simple letter stating that my account is settle in full, I don't understand why they are giving me such a hard time. I'm in the process of buying a house and I need this documents asap this is time sensitive. Thank You!!!!

WELLS FARGO & COMPANY customer in Texas
May 04, 2018

* Source: CFPB Complaint Database

WELLS FARGO & COMPANY response to complaint:
Closed with explanation

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