Wells Fargo & Company Mortgage Complaint

FHA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

FHA mortgage Loan modification,collection,foreclosure Maryland

We were approved for a modification from Wells Fargo in - of -. IRS started to garnish our wages again and then placed a tax lien on the house 4 months after receiving the modification approval from Wells Fargo. We became behind again on our bills. We contacted Wells Fargo to see if we could make arrangements to bring the account current. I inquired about the modification and the - for Wells Fargo stated we did not have a modification on file and to submit an application for modification. We submitted the documentation for consideration. We went through the process and later they stated we could not receive a modification because we had to wait 2 years under the program guidelines since we received a modification. They later sent us the documents from the - modification ( attached ) stating we need to sign them and mail them back. We reached out to an attorney 's office for assistance and they could not locate the modification/documentation filed with - -. The attorney 's office contacted them about the issue. Each time Wells Fargo stated something different. We submitted numerous modification request applications for them to consider and attended the

provided the documentation. They also requested we sign the -/-/- documents to file the old modification in order to consider our new request for medication/application. We did it numerous times and after the 2 year period to be considered again. They still claim nothing has change regarding our circumstance and they can not approve a modification for us. We reached out to them again in - to consider a modification or to see if they had other options to keep the house ( add balance to loan, etc. ). They said we could complete some forms ( Mortgage Assistance Application, - -, etc. ) and submit them for consideration. We submitted the forms to Wells Fargo on -/-/- and no word from them regarding the modification. However, we received a letter from their attorney notifying us that they plan to sale our house on -/-/-.

Wells Fargo & Company customer in Maryland
Mar 15, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more