Bank of America Credit Card Complaint

Bank of America Credit card department,

Credit determination Virginia

I have worked very hard over 25 years to have outstanding credit. I have all credit card statements sent to me by post each month and pay my credit card Statement in full, each month. For reasons I will never know, I did not receive statements from Bank of America for the months of --/-/-. When I inquired about this and finally received hard copies on -/-/- I paid the amount in full the same day and they willingly removed the delinquency fees. When I asked them to send me proof that the bills had been sent each month so that I could work with the US Postal Service to find the problem, they could not send me any evidence that the bills had been sent. None-the-less, Bank of America closed my account


This is just wrong as it helps Bank of America and hurts the customer. When Bank of America causes a problem for a customer, it is in their best interest because reducing a customers credit rating allows them and all other credit agencies to charge higher fees.