AmeriNational Community Services Mortgage Complaint

Other mortgage Loan servicing, payments, escrow account

AmeriNational Community Services Mortgage department,

Other mortgage Loan servicing, payments, escrow account Illinois

I am unable to reach anyone at the mortgage company for a month all I wanted to do was add my homeowners insurance to my Escrow account. Even my insurance company has stayed on hold over two hours and been unsuccessful in reaching anyone.

AmeriNational Community Services customer in Illinois
Feb 15, 2017

* Source: CFPB Complaint Database

AmeriNational Community Services response to complaint:
Closed with explanation

Consumer disputes how AmeriNational Community Services handled their complaint

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How AmeriNational Community Services handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3AmeriNational Community ServicesComplaint HistoryComplaints4/20154/20169/20162/201700.250.50.7511.25Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmeriNational Community ServicesLoan servicing, payments, escrow account100.0%Closed with explanationSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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