U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Customer service / Customer relations Utah

Hello, After being a US bank credit card customer for 18 years and always paying my bill in full and on time, they totally DEFRAUDED me!!! US Bank incorrectly charged my " no annual fee '' account an annual fee. I contacted them and was told " no issue it was an incorrect charge and would credit the account ''. They did but only many months later and then charged my account appr. $50.00 in penalties, fees etc. I spoke with - supervisors and both said, " the charge and additional fees were an INCORRECT and would be reversed but I needed to pay the $97.00 ASAP or it would be turned to collections '' .I paid the erroneous charges under protest. Not only did they not refund the $97.00 as - supervisors promised, they turned it to collections even though it was paid in full damaging my credit report, causing it to drop - points!! This is total FRAUD and ABUSE, please help. Thank you - -