Synchrony Financial Credit Card Complaint

Late fee

Synchrony Financial Credit card department,

Late fee Ohio

I received my TJ- ( TJ-Maxx ) on - -, - ( via mail ). The statement shows a payment due date of - -, -. This credit card company is not giving me sufficient time to receive and pay my credit card bill in accordance with federal regulations. In -, similar events had happened and I went forward and paid the late fee without complaining. However, now looking back, I should have complained as this may be happening to other consumers. I am filing my complaint in hopes that they make corrections to their operational practices so they can be in compliance and not harm consumers with illegitimate late fees because of their operational deficiencies.

Synchrony Financial customer in Ohio
Feb 12, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialLate fee33.3%61.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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