Wells Fargo & Company Mortgage Complaint

Other mortgage Application, originator, mortgage broker

Wells Fargo & Company Mortgage department,

Other mortgage Application, originator, mortgage broker Washington

On -/-/-, I contacted - to apply for a refinance mortgage because it was advertised in TV that - encouraged all veterans to apply for the - loan. My husband and I are both - veterans. We served during the - era, and wanted to apply for the loan. I talked to - -, licensed - specialist, and he ask me information about our condo, mortgage payments, insurance, and incomes. I provided him all the required information for the loan application. Apparently, he informed me that he needed to do a credit report in order to check whether we qualified for the - loan. Unfortunately, he informed me that I did n't qualified and also denied the loan due to 150 days late with Wells Fargo mortgage loan. -/-/-, Wells Fargo was paid off in the amount of $290000.00. Currently, my credit report still shows that I was 150 days late in -/-/-, -/-/-, and -/-/- with Wells Fargo. I tried more than three times to contact, - - -, Executive Resolution Specialist, and also left a complete message to contact me, but she never returned my call to discuss about the inquiry. She lied about unable to connect with


plus attorney 's fees. Wells Fargo attorney was - - -. We went through financial hardship due to the furlough, and it was taken to consideration. Unfortunately, Wells Fargo placed us in a much more burden when they threaten foreclosure on the - - -, -, -, - -. - - - - had to answer to the foreclosure Notice. According to - -, Executive Resolution Specialist, the foreclosure action reported on -/-/-, will remain on the credit report as part of the loan history. Apparently, this will deny all my loan borrowing and disqualify us. Subsequently, my credit rating still shows a delinquent of 150 days, and is affecting my loan borrowing. In the past, Wells Fargo had harassed me at work, home, and even in emergency room. In the past, I had ask - - - why Wells Fargo, would call my home phone number frequently dawn to all hours of the night. This is not a matter of confusion and frustration. Wells Fargo is too harsh to customers like me and in the future do not threaten, harass, or cause conflicts. Finally, -/-/-, Wells Fargo had charged for bounced checks in the amount totaling $660.00 due to systematic computer error.

Wells Fargo & Company customer in Washington
Jan 21, 2017

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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