Wells Fargo & Company Consumer Loan Complaint

Wells Fargo & Company Consumer Loan department,

Installment loan Managing the loan or lease Connecticut

I had an unsecured personal loan through Wells Fargo that had a predatory interest rate of ~21 % that I used to refinance credit cards. After waiting several months for my credit score to improve from paying off the cards, I went to reapply for another loan that I could use to pay off the original. I was approved for a loan with an interest rate that was half of what I was paying before. The amount was greater, but I had expenses that I was about to incur that it was going to be helpful to offset. After I signed the paperwork, Wells Fargo immediately discharged $1200.00 to themselves ( agreed upon in the loan documents to go to a credit card I have with them ), and then paid off the original unsecured loan. I waited several days ( t+4 ) and still had not received the disbursement that was due to me ( roughly $3200.00 ). After contacting Wells Fargo MULTIPLE times, someone got back to me letting me know they credited my account for a $170.00 over payment of interest. They were n't even going to tell me about this over payment, but apparently they believed that this reimbursement of $170.00 would compensate me for the loss of $3200.00 I sent several more inquires explaining the loan documents and monies and how they were agreed to be disbursed. I have yet to hear anything back and it is now t+7 business days ( t+12 days ) and I 'm now looking for some way to come to a resolution, because clearly the bankers at Wells Fargo ca n't process basic maths.