Discover Credit Card Complaint

Discover Credit card department,

Advertising and marketing Illinois

I have had a Discover card since - in which they have advertised for decades a " 1 % cash back bonus ''. ( See the attached - which references this. This was how Discover entered into the credit card business was with the 1 % cash back bonus to compete against Visa and - - and MasterCard. Tonight I called Discover because my cash back was much less than 1 % and I spent approximately $11000.00 in -. The whole year I 've only earned $270.00 in cash back bonus but spent $41000.00 on my Discover Card. So my cash back bonus should be $410.00. I find out that because my anniversary date of joining Discover is in - my cash back is only - up until I spend $3000.00 in -. This is false and deceptive advertising - no where does Discover say that this happens on your anniversary date - which conveniently for them is the month that I spend the most for the holidays. Further, I found out from the service rep who I spoke to that they now have a special card called an " IT '' card ( which I have never heard of


new " IT '' card. That 's just crazy! Why did n't they give their long-time customers the IT card automatically?? I am sure most of us do n't even know IT exists!! Or a better question - why create another card when my card is supposed to pay 1 % cash back? Why would I voluntarily choose to have a card that pays - over one that pays 1 %?? Discover Card needs to stop false advertising. None of their current TV advertising about the 1 % cash back bonus says " if you are a long-time customer this does n't apply to you ''. This is just another scam like the - - scam. Discover Card ca n't get away with ripping off long-time customers.