Bank of America Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

Bank of America Bank account or service department,

Checking account Problems caused by my funds being low Arkansas

I noticed online I had - overdraft fees of - a piece to the sum of $170.00 and - overdrawn limit fee of $35.00, totaling $210.00. I set up an appointment for thursday, - - @ - and once there explained that my grandfather was recently diagnosed with - - which has also affected his - and only has a short time frame - and so I had been having extra expenses dealing with family and my father in helping my grandfather. When I visited the branch location at approximately - I waited. There was another lady that arrived - minutes after me and firstly they saw her first in which she did not have an appointment. I work - with - so I understand formalities, but also common courtesy. I explained to the first agent ( do not know her title ) regarding what had been happening and that I am requesting forgiveness of these fees due to circumstance. She advised me that her manager would make that call and she had to go talk to her. So, she went to do that and a manager came over and immediately stated that their system would not allow them to

would make that decision. She immediately tries to sell me on the idea of a credit card again. I 'm thinking how is this product going to help me right now in the moment with my situation and fees that I have by opening a new line of credit and dealing with family issues. So, they advise me, the manager, - would be who I would speak with. They also advise me that she would be in that afternoon. So, from - - I call several times but could not reach her. There was not an email on the card they provided me. So, when I did reach someone, a gentleman answered and he took my information and stated that she would call me back. Well, I never heard from -. No one every called me back. Not good customer service. I have been a customer over 10 years and if these fees can not be waived I will be closing my account and moving to another bank.

Bank of America customer in Arkansas
Dec 16, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with monetary relief

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Contact Bank of America
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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