Bank of America Mortgage Complaint

FHA mortgage Settlement process and costs

Bank of America Mortgage department,

FHA mortgage Settlement process and costs Virginia

On - -, -, I received a - package from Bank of America first thanking me for returning my loan modification agreement and then stating that they identified the title to the property lists additional parties who must sign and acknowledge, even if those parties are not obligated under the note. In the third sentence I was offered $100.00 to sign the loan modification since they needed my help. My first thought was fraud mainly because of the $100.00 offer since I am aware of - which states no " Things of Value '' so I immediately called BOA and told the phone specialist why I was calling and to help me understand why I received a loan modification I never applied for. She put me on hold and came back with the response that she could n't find anything regarding the package I received and that it must be fraud and to ignore it. As a Banker and also in the process of maintaining my mortgage licence, I take fraud seriously and told her that was not an acceptable answer so she sent me to another department quickly.


came back on the phone I shared this with her and she also clarified this was from -. She said that the City/County rejected the Deed of trust since the notary stamped over my signature. I questioned this since it is now 6 years later and they just found this out? She said their was someone the other day who had the same issue from 7 years ago. After completing my course in preparation for my mortgage license exam, I know for a fact that within 30 days of signing your loan agreement it is sent down for recording mainly to make sure the bank ( BOA ) is fully secured by the dwelling ; this was not a City/County issue, this was a BOA issue in not reporting my deed of trust in a timely, mandatory way. Ironically, I have been fighting my loan modification for 5 years and have complained through the CFPB three times with no help from Bank of America. Now they need me to resign paperwork that I have been fighting all this time and disagree with? I do n't think so. Not only will I NOT be signing the wrongful loan modification that ruined my life for years, I am also accusing Bank of America of the following violations through the CFPB. RESPA / - - : THINGS OF VALUE ( offering me $100.00 in cash to resign paperwork they messed up on 6 years ago. - / - - : NOTICE OF INCOMPLETE APPLICATION. BOA had 30 days of receipt to notify me of any discrepancies, not - days. FCRA / - - : FAIR CREDIT REPORTING ACT. Going back to my original dispute on -, I simply asked BOA to fix my credit report to reflect my new loan amount and not my original from -. Why? Because I was rejected from refinancing and taking advantage of the new loans out there for FHA including a streamline. Reason was that my original balance and current balance are different showing my LTV at 120 %. I was told by many loan processors that this was wrong and BOA needed to fix it, they never did. - / - - : ABILITY TO REPAY AND STEERING : When I originally called to inquire about a loan modification in -, I was told to NOT make my monthly payments for at-least 4 months and then call back to request a loan modification. Instead of helping me in - when my loan modification was finally completed, they increased my rate and monthly payment amounts, which I am still stuck with today. From my knowledge when it comes to title and recording, if the city does not have BOA as my current lien holder since they waited 6 years to turn in my paperwork, I now own my home free and clear. I am willing to work with them but this will not be a - way street like it has for the past 6 years.

Bank of America customer in Virginia
Dec 15, 2016

* Source: CFPB Complaint Database

Bank of America response to complaint:
Closed with explanation

Consumer disputes how Bank of America handled their complaint

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Contact Bank of America

https://www.bankofamerica.com/
(704) 386-5681
100 N Tryon St Ste 220
Charlotte NC 28202
Bank of America
Bank of America

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