U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

New York

On -/-/16 I rented a car from the - Car Rental desk at the - Airport desk with for a vacation ultimately ending in - where I would be dropping the car off at - Airport 's - location. In -, the counter person ran through the rental information with me quickly only explaining the Liability Insurance I could purchase in addition to the rental, which I did. While driving from - to - I was traveling south on - when an - passed me and kicked up a pebble which hit the windshield, causing a small chip. I immediately drove the vehicle to the - - Location asking for assistance where I was rudely turned away. When I finally arrived in - to return the car on -/-/16 I was told that I did not accept the correct insurance ( Loss/Damage ) and that - - ( the privately owned location who owned the car ) would make the determination whether to file a claim or not. The counterperson in - believed that no claim would be filed.


call, I was informed that you must file the claim within 45 days of the incident, but when I explained to the customer service representative that I was only hearing via phone that a claim would be filed 2 months after the incident, the representative told me to submit any and all claims paperwork I receive. I finally received a letter indicating a claim would be filed ... not an actual claim, with no mention of exact damage/replacements needed on - - ( dated - - ). I forwarded this information to US Bank Visa per my instructions. I received the itemized claim on - - ( dated - - ) totaling $590.00 and before I could submit this form toward my claim, I was called by US Bank Claim Services that my claim was denied because it is outside the 45 days. That said, I did submit the proper paperwork within 45 days of when i was notified of - 's desire to peruse the claim.