Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Customer service / Customer relations California

I opened a Care Credit account -/-/- and closed the account -/-/-. I still have an outstanding balance and will be continuing to make payments until balance paid off. My issue is that when I opened account when I was working at a - and put it in my name, - - and put my boyfriend at the time, - - -, as an authorized user. When I closed the account -/-/- they had told me that - was on the account as a joint user and that is not the way I intended to open the account. - has a Care Credit account of his own already. This account that I opened was just to be used for our dog who was being treating for -. at the time. - - - has NEVER authorized to be a joint user on the account.. I have made numerous attempts to have his name removed with no cooperation from Care Credit. My boyfriend and are no longer together and -/-/- I called them asking if I could make a payment arrangement due to a financial hardship I told them I could make a - dollar payment -/-/-. They agreed but unfortunately


I am just asking that his name finally be removed and a letter stating that he NEVER authorized to be a joint user on this account. He is trying right now to purchase a home and this is hindering his ability to do so. He was NEVER suppose to be put on as a joint user only an authorized user and he is extremely upset now because of this issue. I have attempted many times to have it removed but never any corroperation. All I want is his name REMOVED and a statement saying he never authorized to be on this account period! I hope and pray you can help me. I will continue to pay this balance off on my own and now the account has been closed so I wo n't have any further charges made. I honestly would never open a Care Credit account again because they seriously do not care about the well being of their customer. It is a shame because I have worked in the veterinary field for over 20 years and have recommended Care Credit to many clients but I had no idea they would have no customer support if there was an issue with their account.. The worst customer support I have even experienced. Feeling hopeful we can get some resolve. the Consumer Financial Protection Agency has been nothing but kind and understating. Thank you for the help and support. - -