U.S. Bancorp Credit Card Complaint

Payoff process

U.S. Bancorp Credit card department,

Payoff process District of Columbia

Elan Cardmember Services applied payments that exceed the minimum to new promotional balance vs old promotional balance.

U.S. Bancorp customer in District of Columbia
Oct 01, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with non-monetary relief

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How U.S. Bancorp handles Payoff process complaints

Created with Highcharts 4.2.3U.S. BancorpComplaint HistoryComplaints1/20122/20123/20125/20127/20128/20129/201210/20122/20133/20134/20135/20136/20137/201310/20131/20143/20145/20147/20149/201410/201411/201412/20143/20154/20155/20156/20157/20159/20151/20163/20164/20165/201610/201611/201601234Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3U.S. BancorpPayoff process2.1%42.6%23.4%21.3%2.1%8.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AveragePayoff process7.5%5.9%4.7%0.7%23.4%57.5%0.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
andrew.cecere@usbank.com
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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