Bank of America Credit Card Complaint

Bank of America Credit card department,

Advertising and marketing California

I came into Bank of America to get my pin number changed for my debit card.I was told about a balance transfer of my other cards at another bank. I was told this, thinking it would happen in - session at that moment with the teller. Instead the teller had me click - boxes on a screen as my signature and then told me I had to wait 2 hours on - to get word from me having to call - or wait a day to see what rate of credit I would get later. If - - had told me this would not be determined and I could not get this done at that moment I would have not done this precheck or application click. i still am not sure what the transaction or action of the clicks exactly did at the -, - - - -, - -, CA - office did. I was only given general policy and credit rate information. Nothing was given to me noting the date. Nothing was told to


it. I would like a letter or record of the event sent to me. This place is strange. once a Teller named - had me sign paper for a pen change months ago, and the top part said one thing and the bottom said another. Hopefully this branch is not doing a - move and creating accounts without letting customers be aware of it. I am going to cancel the card when I get word of its number or anything to identify the meeting at all, other than the pen change. Which was the reason I came in to see the given to me fellow named - too. At least - walked me out to a teller to show me if I needed to change my pin in the future an new the old number I could use a teller. I think transactions should be explained in terms of timelines better in the future, like this can be done now in so many minutes or the process takes days or weeks or months all together. What if the person is going out of town or something.