Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Wrong amount charged or received Tennessee

An international transfer ( - to - ) took place ( - -, 2016 ) resulting in a $4900.00 deficit in the amount deposited. Our - lawyers said that there would be a $ - bank charge and nothing more. - - - - said there would be no fee. When I asked my - bank, - - - -, they said, first, they could not see what the exchange rate was ; then they said the transaction went through Bank of America and they would try to find something out but that it would be unlikely that they would get a response. I asked to speak to their compliance officer. She was out, but the gentleman from the accounting dept., then called me later with an update saying that I should file the complaint and that he had the incoming wire detail and that he would send that to customer service agent at my local branch, but that there was nothing new/more they could tell me. During my call with the gentleman from the accounting dept at -, shared with me that it looked like the exchange rate applied was -. I asked him if that was the correct way to apply the exchange rate and he said he did not wish to get involved. He was helpful and it was obvious that he was very nervous about making a mistake.