Capital One Credit Card Complaint

Capital One Credit card department,

Billing statement Tennessee

I had my card shut off and contacted the company. I was told my payments would only be $55.00 a month and had been paying roughly $ 75 monthly just to help pay a little extra. I started getting letters saying my payment was falling behind and that my minimum payment was $140.00 which was not the agreement. I then tried several times to contact Capital One and when I spoke to customer service, they were very disrespecful and accused me of lying to them and giving false information. I was told the account number I was providing is not in the system yet I keep getting letters saying I 'm behind on my payments with that account number. I contacted the complaint department that is listed with the company on this site just to receive - messages to call them. I since have called numerous times and never can reach anyone. I have even left a message asking to call me back with no such luck. And now its going against my credit. I have filed with the - and they did n't really help and said with no documentation they could n't do anything even though everything was


I have since been in constant contact with Capital one attempting to do everything on my part to get the issue resolved. I have the names, dates and times of everyone I have spoken with. - - ( spelling? ) Is who I have - been in the most contact with. After a month and a half of calls back and forth and being told to make payments he later told me that no matter what I pay my balance would increase and there is nothing they will do to help. Also on the photo I uploaded. It only shows online payments made and will not show payments mailed in or made over the phone.