BBVA Compass Consumer Loan Complaint

BBVA Compass Consumer Loan department,

Vehicle loan Managing the loan or lease Oklahoma

Over the course of 4 months i have been consistantly misinformed and charged for for the misinformation. I was told i could get a cheaper insurance through the company and when doing so I discoverd it was not approved for my state and they could not send me any verification or even receipt showing that i had paid insurance. when i tried to get it resolved they informed me that i had a lapse in insurance and now my premium has gone up. in addition to this, when I called to pay they could not even give me an amount to pay, fluctuating between $750.00 up to $1200.00, my orginal payment was $280.00. when I inquired about this it took - transfers and speaking to the supervisor to finally get the right information. Now I have all these racked up fees and they have offered me no solution or anything for this misinformation.