JPMorgan Chase & Co. Mortgage Complaint

JPMorgan Chase & Co. Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My wife and I purchased our home in -, -. Because she had equity in her previous house and better credit, we decided to put the house in her name alone. My name was added in - when we refinanced the house to a 15 year mortgage although her name alone remained on the deed. She died on -/-/- from a long battle with -. I not only lost my wife and best friend, I lost her income as well. Chase was kind enough to offer a loan modification program to help those who are struggling to make payments. Although I have always made the payments on time and continue to do so because of savings from life insurance, I am actually short about $1500.00 a month. At my present rate, I will be out of savings in less than a year and will be forced to sell my house or maybe move and rent it out. I applied for a modification with Chase so that I can modify my loan from a 15 year to a 30 year mortgage. I was led to believe everything was in order and straightforward. The person I was dealing with is - -.


who told me I was denied. This surprised me based on my longstanding and perfect payment history with Chase and my financial situation and have appealed their decision. The gentleman I spoke with was unable to explain the reason for the denial. What was particularly upsetting was I got a denial letter on Monday, - - DATED - -! This means - lied to me! What was shocking and extraordinarily upsetting was they gave me - options : 1. Short sell my house. This is ridiculous and insulting because Chase already verified the value of my house at $340000.00. I have that in writing. I owe about $160000.00 so selling my house in - is no problem. 2. Foreclose on the house and give it back to Chase. My god, if this is n't predatory, I do n't know what is. No mention of selling the house ( other than a short sale. No mention of a refinance which is my other alternative since I only want to make the term 30 years instead of the current 15 year term. Can I sell the house? Yes, I can sell it. But why should I be forced to sell my house that my wife and I turned in to a beautiful home together. I 've lived there nearly 13 years. I ca n't imagine living anywhere else and my house is to special to me to consider moving right now. It 's not my fault my wife died. It 's not my fault I 'm struggling financially. Chase has a program to help customers who are struggling to make their house payments. I 'm one of those customers and am asking for their help. Another thing that was especially hurtful is they addressed the letter to both me and my wife despite me providing a death certificate and the proper legal paperwork to transfer ownership into my name. I 'm astonished at the incompetence and outright deceipt in how Chase has chosen to deal with situation. Your assistance in this matter is greatly appreciated. Thank you.