National Education Servicing, LLC Student Loan Complaint

National Education Servicing, LLC Student loan department,

Non-federal student loan Dealing with my lender or servicer Don't agree with fees charged Illinois

I borrowed a total of $38000.00 in -/-/- and -/-/- for my student loans with National Education Services from -, IL. I noticed after making 87 payments on time that my balance was only rising. After speaking with them multiple times and not getting answers ( even when speaking to the President - - ) I finally talked to someone who told me there was capital interest on top of my monthly interest. The capital interest was for nearly $14000.00 total. So my loans were starting at $52000.00 with an additional monthly interest taking out. When I said I was never made aware of this I was told it was on my contract. When asked for a contract she said she would send it to me right away and I have yet to get it. It took me a while just to find out about this and again was never made aware of this, nor did my account ever reflect the total of $52000.00. I am appalled at this company and their actions throughout this situation.