Total Mortgage Services LLC Mortgage Complaint

Total Mortgage Services LLC Mortgage department,

VA mortgage Application, originator, mortgage broker Arizona

This has absolutely been the worse experience I have had with a lender. They have caused much distress and sadness in our family. We filed our Application with Total Mortgage Address : - - -, -, CT - on - -, 2016. Our signing date was to be - - and closing date - -, 2016. Total mortgage missed our signing date and closing date. Did not find out until - - that the house would not close on - -. We were due out of our rental home on - -. They almost made us homeless. Thank goodness our landlord let us stay. They stated to our lender that they sent out closing documents on - - but the documents did not show up until - -. Their sales person sent us an email right after the documents were sent to disregard the closing documents that it was sent in error.


We guarantee that we 'll close your purchase within 30 days. * Otherwise, we 'll make your first mortgage payment As you can see, this did not happen. We are still in limbo. They have disregarded the VA regulations and the email from the manager that was sent regarding our loan. They cost us $490.00 in appraisal fees and $1000.00 penalty fee ( normally $250.00 a day ) to our builder because they did not close on time. They told our lender that this loan would get done and as of - -, 2016, nothing has been completed nor communicated on this loan. I want people to be aware of this companies false hopes. I would like for them to refund my fees for not closing on time.