New York Community Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

New York Community Bank Bank account or service department,

Checking account Account opening, closing, or management Florida

Money Market Account with Ny Community Savings - withdrew remaining balance and brought account to -. Requested account closure via telephone 6 times, to no avail. Bank then charges series of minimum balance fees on a - balance account. Bank credits $1.00 in interest earned on prior balance. Instead of crediting my checking account with the interest and closing money market the bank waives one of the fees, charges more fees putting the account into overdraft for $28.00 and conducts an unauthorized EFT from my checking account for the $28.00 to pay their fees. This is an unfair practice that aims to increase fee revenue at the expense of the consumer. The account was at a - balance and the bank posted $1.00 interest. There is no clear justification to begin billing low balance fees on a - or residual interest balance. Stop this practice.

New York Community Bank customer in Florida
Apr 20, 2016

* Source: CFPB Complaint Database

New York Community Bank response to complaint:
Closed with explanation

Consumer disputes how New York Community Bank handled their complaint

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