Arvest Bank Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Arvest Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account District of Columbia

I changed primary bank accounts and was trying to update my automatic billing with Central Mortgage Company from the old account to the new account. There is no information about how to do this on their website ( there is almost no information on their website ). I tried calling their phone number and it was hard to every reach a person - there is no operator and automatic call system does n't cover automatic billing changes. Eventually, it took over 55 minutes to on hold to reach a person. That person told me to send my request along with my new bank account information over the " contact us '' form on their website. I was concerned because it did n't seem secure, but I did it any way. Central Mortgage Company never changed my automatic billing information, and the next month, my old account was overdrawn when the company charged for my mortgage. I called Central Mortgage Company again, and after 35 minutes on hold, I talked to a rude employee who emailed me a change of information for automatic billing. Because there is no easy way to be in contact with this company, I have no way of knowing if they will change my billing information or simply overdraft my old account again.

Arvest Bank customer in District of Columbia
Apr 10, 2016

* Source: CFPB Complaint Database

Arvest Bank response to complaint:
Closed with explanation

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