FirstMerit Bank Bank Account Or Service Complaint

FirstMerit Bank Bank account or service department,

Checking account Account opening, closing, or management Michigan

On - -, 2016, I checked my account I had deposited $59.00. First Merit has taken $10.00 out of my account. I had set up a savings account with First merit a few months ago with the bank Vice President - -. She told me that if I set up a savings account that it would cover my checking in case my account was overdrawn. My account had been overdrawn a week before by $9.00 I did not know otherwise I would have transferred the money my self into my checking account. First Merit was supposed to had sent texts to my phone when my account was low or overdrawn they have not done that yet. I saw - - about this matter and contacted First Merit and they still have not activated the texts to go to my phone. - - asked did I want to set a up a saving but she never specified that I would have to pay $10.00 for the savings to checking transfer. I guess she was just interested in selling the banks products!! I called on - - and spoke with - - she stated that when I signed up for the savings


and charge you an overdraft fee of $35.00! '' I said, " no '' " I want you to refund my $10.00 period! '' I said that I should go to another banking institution that is forthcoming and honest such as a credit union. She asked did I want to close my account and I told her that I will come up to the bank when I am ready. I said, " you ca n't tell me what to do. '' - - stated, " I can tell you what to do and in 30 days if you do not close your account with First Merit, I will close it for you! '' I then hung up the phone.