The J. G. Wentworth Company Mortgage Complaint

The J. G. Wentworth Company Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Florida

Our never ending saga with - - and now JG Wentworth continues. ( After 25 years of being a - - policy holder, they denied a covered flood claim. They denied the claim verbally but never in writing. We went all the way to mediation with no written denial. After many months and much of our time they paid the claim ). Then, - - did not renew us on -/-/15, they did this without any cancellation notice. The local office agent informed us of the cancellation verbally over the phone the week prior to the - of - and we never received a renewal certificate before -/-/15 ( the date of renewal ). That prompted me to contact - - at the Florida Department of Financial Services because it is illegal to cancel without 90 days of notice. I hoped the state would take punitive action against - -. They left us with no time to rectify the situation. The mortgage company who was - mortgage at that time, demanded that we immediately get homeowners insurance and we did not want to go uninsured. Please see attached correspondence from - Mortgage that insurance had expired ( attachment- " Doc-


( doc " confirmation from - Mortgage Confirming that I changed insurance '' ). I told them we had procured insurance with - and not to pay - - " no matter what ''. - - paid the bill to - - - for $1700.00 on -/-/- ( please see attached documentation ). I called the local - - - - office and canceled all insurance, including my autos on -/-/15. I emailed -, from Florida Department of Financial Services, while at the airport, leaving for - -, on -/-/15. I explained that we had gotten new insurance. Please see email below. The next month - sold my mortgage to JG Wentworth. - - illegally sent JG Wenthworth a bill ( 3 months after my cancellation ) for $1900.00, which for some unknown reason, - - paid on -/-/15. How did they even get a bill???? How did - - know my mortgage company changed? JG Wenthworth did not notify me of the payment. My monthly mortgage payments just went up several months after that when they did an escrow audit. They said the escrow was negative. Of course it was! They did n't question the fact that escrow had just paid the homeowners insurance 3 months prior to -. They did n't check their records. They unreasonably, and unquestioningly paid another policy for homeowners insurance on -/-/15 with my escrow. That was more than 3 months after the original policy renewal date which expired on -/-/15. Then, they charged me. I need help from the state .... again. - - refunded me $800.00. I am owed by JG Wentworth $1000.00 which they refuse to credit back to my account. This is the mortgage company 's error. - - also needs to be held accountable for their illegal practices and they need to refund that money to the mortgage company. - - and JG Wentworth have embezzled from us $1000.00. Please see all the documents pertaining to this. Thanks again for your help.