Capital One Consumer Loan Complaint

Capital One Consumer Loan department,

Vehicle loan Taking out the loan or lease Taking out the loan or lease North Carolina

This is a further complaint in reference to complaint # -. I submitted a complaint against Capital One on -/-/2015. On - - 2015 I was contacted by someone who identified himself as - stating that he was looking into my complaint and hoped to have an answer for me by Friday ( - - ). As of - - I had not heard back from -, though I did leave a message on his voicemail. On - - I received a telephone call from a woman who wanted to know when I would pay them. I explained to them the issue and that I wanted a resolution before I paid them but that if the issue reached a point where they absolutely needed money to let me know an I would take care of it. The following day I received another telephone call from Capital One demanding money. The person I spoke to had no knowledge of the complaint, and admitted they had not read the notes on the call before speaking to me. I explained the situation again. She asked if she could transfer me to a supervisor. After - minutes ( literally ) on hold I was


told him that I felt they were harassing me because I had filed a complaint and that if I was going to have to do Capital One 's job they should give me money. He said, " that ai n't gon na happen. '' I then heard nothing from Capital One. My mother received a message on her answering machine ( she is not the borrower or an account holder ) that cryptically stated, " things have changed. '' I called Capital One ( - direct line ) and could not get an answer. She returned there call and they said they were just automatically dialing her number, though they still did not apologize for unlawfully removing money from her account. I feel that I am being intentionally harrassed because I filed a complaint against Capital One.As of this writing I can not get through to a human being.