Fifth Third Bank Bank Account Or Service Complaint

Fifth Third Bank Bank account or service department,

Checking account Deposits and withdrawals Illinois

On - -, 2015, I made a $100.00 cash deposit into my checking via ATM location # - located at - - - -, -, IL. This ATM belongs to Fifth Third Bank. A deposit slip printed from the ATM showing my correct ATM card number, the date, and the deposit amount of $100.00. The following business day, I checked my online access account with Fifth Third Bank. The deposit had not posted. I called the - branch office at - and explained the situation to the teller who answered. I was advised that I would need to call - and file a dispute. I called and filed. Case number - was opened for me via the Disputes Resolution Dept. and I was issued a provisional credit for $100.00 in my checking account on -/-/2015. I was provided with a letter regarding this transaction. On -/-/2015 I logged into my Fifth Third online access account and found the $100.00 had been debited from my account with the description " reversal of dispute provisional credit ''. I also received in the mail a letter dated -/-/15 that Fifth Third Bank had denied my dispute because


made a call to the Dispute Resolutions dept. where we were instructed to fax a copy of my ATM deposit receipt to -. The fax was made and I was sent home with no timeframe of completion. I followed up with the disputes resolution dept. on -/-/15 to verify the fax was received and to determine a timeframe in resolving my dispute. I was advised the fax was ( 1 ) received, but ( 2 ) my claim was still denied because the ATM was found to be in balance. I followed up with an email to - - on -/-/15 letting him know the findings. I have not been offered any help in resolving this matter. I find it to be absolutely unacceptable from a customer service standpoint that a deposit can be made into an ATM, a proof of deposit receipt is provided, and yet the $100.00 is missing. The - branch has provided absolutely no service at this point. The denying of my dispute by the Dispute Resolution dept after providing solid proof is also unacceptable.