Ocwen Mortgage Complaint

Ocwen Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

In -, OCWEN Loan Servicing , LLC, assumed servicing of my house note from - MORTGAGE. Once the note was transferred, I was notified that there was an overage in my escrow account and received an escrow analysis showing the overage of $1100.00. OCWEN informed me that I could not keep the money in the escrow account, so I chose to have the funds dispersed to me. In -, OCWEN dispersed $1800.00 from my escrow account to my insurance company for hazard insurance on schedule, leaving a negative balance of $ -. The negative balance grew until I was notified of the payment increase. In -, my mortgage statement stated that my payment would increase from $180.00 to $350.00, with no explanation. When I contacted OCWEN, it was discovered that there was no escrow analysis on file to justify the payment increase. The Customer Service Representative I connected with was unable to explain any reason for the increase. With no acceptable explanation, I was transferred to an Escalation Manager. It was at this time that I requested an escrow analysis to determine the reason for the increase in my payment. Upon receiving the analysis, I then was informed that my


insurance could have been overlooked. The second Escalation Manager, which I spoke with, tried to explain to me that OCWEN was doing me a favor by spreading out the shortage that was an oversight on their part. I was never given any option on how to rectify the situation. Each person I spoke with, insisted that an escrow analysis was only required once a year. Which, at this point, was one year from the time the note was transferred. At that point, I was able to speak to a Consumer Ombudsman. It was n't until my second call to an Ombudsman, did I receive any credible information. The first Ombudsman that I spoke with, issued a letter to explain everything that the second Ombudsman had already explained to me, but she was unable to.