Discover Bank Account Or Service Complaint

Discover Bank account or service department,

(CD) Certificate of deposit Account opening, closing, or management Connecticut

Discover Bank changed the interest rate on my IRA CD from without informing me of a change. I noticed this online when checking my account. Account -. This account was added as a replacement account - due to prior mistake made by Discover Bank. I called the bank to complain on Friday,-/-/2015, and spoke to -. I informed her of prior documentation and case information but she was unable to make the correction and advised me that she would follow up with me but I have not received any other communication from Discover Bank. This is unacceptable. - from Discover Bank called be back today, -/-/2015, to tell me they do not know what caused the problem. The only way they know how to correct the problem is to open a new CD account and transfer the assets into the new account. - said she could not promise that the same problem would happen again. I told her this was unacceptable, since I was the one who noticed the mistake in the first place, and Discover Bank service is inferior. I requested that she escalate to her management my request for immediately liquidating all of my IRA CD accounts, WITHOUT INTEREST PENALTIES, and let me transfer then into another institution.