PrimeLending, A PlainsCapital Company Mortgage Complaint

PrimeLending, A PlainsCapital Company Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Florida

My husband and I were directed to Prime Lending located in - -, Florida via - - -. We were pre-approved for our new construction home for approximately $490000.00 by - -. We signed our contract, obtained all documentation that she requested and again were told that everything was on track for a late -/-/- closing. A stipulation win prime lending was that we were required to sell our home. We placed our home on the market and accepted an offer within one day. We pushed closing out approximately two months and finally closed on our home -/-/-. One thing that we made very clear to - - was that we want to ensure that there would be no stipulation or reason that we would not be able to obtain a mortgage for our new home. She assured us over and over again that things were fine. We had agreed to place 20 % down on our new home. We disclosed at the start of this process that I had a short sale in -/-/-. My husband and I were both very skeptical in the beginning because we had done our research and many lenders stated that we had to


uprooting them from our home and end up having nowhere to call home. On -/-/- we closed on our home. On Sunday -/-/- I opened my mail and found a letter dated -/-/- that my husband and I were denied for our loan. You can imagine our surprise. - - never contacted us and in tern we sold our home and have no idea where we are going to take our - and - year old children. When we attempted to reach out to - - the next day, she avoided out phone calls and emails. It was n't until - days later when she finally contacted my husband. She informed him that she was aware that we were denied on -/-/- but did n't tell us because she did n't want to ruin our weekend. '' Had she given us the professional courtesy when she found out that we did not qualify, we never would have sold our home. I feel that she was very unethical with us and failed to disclose multiple stipulations with obtaining a mortgage after a short sale. In my opinion, she should have known about these regulations and disclosed to us right from the beginning. We never would have proceeded with the purchase of a new home.