PrimeLending, A PlainsCapital Company consumers have reported over 66 official complaints. Out of the 66 consumer complaints against PrimeLending, A PlainsCapital Company, 17% were disputed by the consumer (i.e. the consumer was not happy with how PrimeLending, A PlainsCapital Company responded to their complaint) and 98% were processed in a timely manner. 15% of consumer complaints against PrimeLending, A PlainsCapital Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
| Issue | Complaints | Disputed |
|---|---|---|
| Application, originator, mortgage broker | 31 | 19% |
| Loan servicing, payments, escrow account | 18 | 11% |
| Settlement process and costs | 9 | 11% |
| Credit decision / Underwriting | 5 | 20% |
| Loan modification,collection,foreclosure | 3 | 33% |
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop CallsPrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker February 3, 2017 - In shopping for a mortgage on our first home purchase, we were contacted by - -, a loan originator with Prime Lending in late -, 2016. - - offered us 2.625 % interest rate on a - ARM, - % down with a principal of $ -. We were also offered $2000.00 off our closing costs as part of the Homes for Heroes program, which offers discounts to - like myself. We locked in with this rate of 2.625 % on a - ARM on -2016. We signed to the following loan costs on -2016 : ORIGINATION CHARGES $1700.00 LOAN ORIGINATION FEE $560.00 PROCESSING FEE $590.00 TA- SERVICE F... |
PrimeLending, A PlainsCapital Company Mortgage loan servicing, payments, escrow account December 7, 2016 - I was recently effected by the flooding in -, LA. I have mortgage against the property, I have been out of my house for 3 months now and I have yet to receive any payments from my mortgage from the claim loss to finish the repairs. I have put all of the monies so far to complete repairs. When I call them to get answers I can never any person that is willing to bring it up to a high level to resolve my issue or even consider the pain and suffering my wife and I are going through.... |
PrimeLending, A PlainsCapital Company Mortgage loan servicing, payments, escrow account August 13, 2016 - We purchased a home in -, -. Our insurance payment was around $2400.00 and taxes $3300.00, this was used to determine our escrow amount. In -/-/- our insurance premium was about the same and our taxes went down to about $1800.00, but our escrow amount increased. Then in -/-/- our insurance went down almost $1000.00 and our taxes stayed the same but our escrow payment increase again. I have asked for a breakdown but what they sent me was the same as what I could see online which does not show why the premium increased. From what I can see they charged me for insurance tw... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker June 15, 2016 - We have done exactly as our loan officer requested to ensure the loan on our first home purchase was processed as this was his area of expertise. From the begining there had been several inconsistencies- in the beginning he advised us to take out other lines of credit, thank goodness we followed our instincts and delayed this tasks because the next week we were being advised our debt income ratio is too high. Each time we completed - task another issue arises. If we would have been advised each time that there was still other pending issues things such as getting married before our schedule... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker May 3, 2016 - Prime Lending in - Tx uses deceptive lending practices while over promising and never delivering. The company had our loan for almost three months before it became clear they were not capable of closing our loan. Originally Prime Lending was selected because they assured us they could close our loan without selling additional property. The Branch manger kept insisting he could close our loan if we could just hold on a little longer and would stop communicating with us for days on end. When another lender told us they could complete our loan and help us close on our house we requested our fi... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker March 3, 2016 - I was working with a mortgage loan officer and he kept promising me the moon and stars only to come back later and tell me that he could n't deliver. He then kept sending me documents with certain amounts that I would be responsible for at closing only to turn around and tell me in an email that I would be expected to bring an extra $2000.00 to closing and when I sent him a copy of the document that he had me to sign, he acted like he did n't know what it was. Then when I had finally had enough of the back and forth from him and his empty promises, I went to a different lender and because th... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker February 15, 2016 - - -, of Prime Lending Mortgage, was a lender I was speaking with about possibly buying a home in -, 2015. She disclosed to a real estate broker who I fired that I was buying a home - permission I did not give her - this real estate broker was her friend and her name is - - -and - - threatened to sue me if I used another broker even though she violated our real estate contract. - - violated confidentiality. Both - - and - admit in email they exchanged private ifno about me. - - -, -. ... |
PrimeLending, A PlainsCapital Company Mortgage settlement process and costs December 16, 2015 - I am with the title company and Prime lending does this on several deals I have had them on the other side more than a handful. As for them working with Title to get CD worked up and making sure that we are balanced they do not we get figures and when we do get figures its a couple of hours before we are to close then we are pending the wire and loan docs to come over. ( buyers and sellers are sitting at the table for hours vs. an hour and half that it normally does. They send out only their lender cd with their fees there are no other fees being disclosed like transfer fees HOA dues etc. This... |
PrimeLending, A PlainsCapital Company Mortgage settlement process and costs December 8, 2015 - - - from Prime Lending in - is deceiving and should get fired and not get a job where anybody has to depend on him. He is/was the lender for the buyer of our home. According to the contract, we were scheduled to close 45 days out ... plenty of time for my lender to get everything done, but not for - -. Here it is 19 days after the initial - and are sitting outside of our new home with - trucks unable to get moved in because - can not get his act together. He blames everyone else for the problems and will not take responsibility for doing such an awful job and botching t... |
PrimeLending, A PlainsCapital Company Mortgage settlement process and costs October 20, 2015 - The night before closing, our lender Prime Lending called to say there was a problem with our loan. The long and short of it is we were told for nearly 4 months, including a Uniform Residential Loan Application and an estimated cash to closing work sheet, that Prime Lending would match a $3000.00 credit the preferred lender for our builder was offering. When we locked in our rate, the credit as well as our earnest money was not showing. I was assured in an email that the earnest money and credit were there Your credits were removed, but you will definitely get credit for your $5000.00 Ear... |
PrimeLending, A PlainsCapital Company Mortgage loan servicing, payments, escrow account October 10, 2015 - When I originally signed my mortgage agreement ( a 30 year fixed rate FHA loan -, I was given an estimated monthly payment of $1400.00. Of this amount, about $820.00 was principal and interest and the rest was escrow - property taxes, insurance, mortgage insurance, etc. ). Both my mortgage agent and the mortgage originator were aware that my property taxes would be adjusted based on the selling price and I was told that the $1400.00 was an accurate estimate based on all available information at the time of closing. As it turns out, this estimate was very far from being accurate. Af... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker August 25, 2015 - My husband and I were directed to Prime Lending located in - -, Florida via - - -. We were pre-approved for our new construction home for approximately $490000.00 by - -. We signed our contract, obtained all documentation that she requested and again were told that everything was on track for a late -/-/- closing. A stipulation win prime lending was that we were required to sell our home. We placed our home on the market and accepted an offer within one day. We pushed closing out approximately two months and finally closed on our home -/-/-. One thing that we m... |
PrimeLending, A PlainsCapital Company Mortgage application, originator, mortgage broker June 29, 2015 - My loan was approved ... |
PrimeLending, A PlainsCapital Company Mortgage credit decision / underwriting June 9, 2015 - I - made contact with - - from Prime Lending in -, T- on -/-/15. - has asked for a letter in reference as to why we had to short sale so he could turn this into his top '' underwriter to see if we even had a shot. This was emailed the same day and he was unable to open it so a copy of it was faxed on -/-/15. He called me on -/-/15 to say he needed to have all docs together from the list on his website to give to him such as paystubs, bank statements, tax info, etc. as the underwriter was unwilling to look at anything without it. I went to his office on -/-... |
PrimeLending, A PlainsCapital Company Mortgage loan servicing, payments, escrow account April 3, 2015 - My wife and I mortgaged a home in - or - 2015 with PrimeLending A PlainsCapital Company. When we signed the mortgage we understood that ALL '' escrowitems would be paid for in our house payments. On -/-/15 I received a letter from Prime stating that I owed an additional $2000.00!!!! I called Prime ( - ) and spoke with - -. - told me that Plains did not make the payment high enough to cover all escrow items. This is preposterous, Prime was negligent in not reviewing my account in a timely manner! - told me that at least - item in escrow account was unknown to Pr... |
PrimeLending, A PlainsCapital Company Mortgage credit decision / underwriting March 26, 2015 - I APPLIED FOR A MORTGAGE LOAN IN - WITH PRIME LENDING AND RECEIVED MY PRE-APPOVAL LETTER FOR $250.00, -. I FOUND A PROPERTY AND I OPENED ESCROW ON - -, 2015. I FURNISHED MY LOAN OFFICER WITH ALL PERTINENT DOCS NEEDED TO CLOSE ESCROW. HE DECIDED HE WOULD USE MY JOB AND - MONEY TO QUALIFY WITH ME FOR THE HOUSE. I TOLD HIM THAT I HAVE A SECOND JOB, -, THAT WOULD BE MORE MONEY AND CONSIDERED CONSISTENT RATHER THAN MY -. HE REPLIED BY SAYING THAT THE - BECAUSE IT WOULD HOLD MORE WEIGHT THAN MY - JOB. I SAID OKAY BUT DID NOT AGREE WITH THAT DECISION. ESCROW 'S CLOSING DA... |