Barclays Credit Card Complaint

Other

Barclays Credit card department,

California

I was offered a Barclay credit card - - to make purchases at -. This was a deferred interest credit card. I made timely payments however little if any of my payments was ever applied to the original balance. In - - and an interest charge of $520.00 was applied to my account. When I inquired I found a tricky and deceptive practice and seek relief. In - of - I asked if the same credit card could be used for other purchases. Barclay responded yes however I was not told or informed at that time how the other charges would accrue or payments would be applied. Upon the charge of $520.00. in interest I attempted to find this information in my statement and could not. I did find on their website that in the last two months payments are applied to the minimum due and the rest to the original purchase deferred program. Those months ( 60 days ) are the only time that payments are applied to the original purchase. Candidly this seems tricky and I dispute the interest charges made. In addition, this issue has affected my credit rating which I have been working on very diligently for some years. I feel tricked and angry about this matter. I request remedy from your Agency. On searching the web I found other similar complaints about the Barclays - deal and found that many people share my concerns and my frustrations. My goal is to have the $520.00. - time interest payment removed so that I may pay off this credit card. Coincidentally in the last 60 days I did in fact make $1000.00 in payments even though I was unaware of this rather deceptive matter. That would mean that in over 2 years and nearly $5000.00 in payments little or none was applied to the original purchase. Clearly that is intentional to gain revenue for Barclays and for -. Thank you- -

Barclays customer in California
Jul 26, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/201602.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysOther0.5%64.2%15.3%14.7%3.7%1.6%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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