Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

VA mortgage Loan servicing, payments, escrow account Colorado

In - 2015 my wife and I began VA refinancing procedures with - - - - - - - -, - -. The loan was approved and we signed papers on - -, 2015, on - -, 2015 the loan was transferred to Green Tree. The refinance papers showed that - months worth of escrow was held to pay for property taxes due on - -, 2015. On - -, 2015 I received notice from the - County Treasurer that we were delinquent in paying property taxes. On - -, 2015 I called an agent with - - and was told they would look into the matter, and she confirmed that there was - months worth of monies withheld to pay property taxes, I also emailed her a copy of the tax statement. On - -, 2015 I again called the rep. from - - and had to leave a voice mail, since I did n't receive a call back, on - -, 2015 I called and talked to another rep, and he told me I would have to call Green Tree. I did call the tax division at Green Tree and advised what the problem was and she told me it would take - days to look into the matter and another - days for a decision to be made, I told the lady this was not acceptable and asked her - to talk to a supervisor and she told me no both times, On - -, 2015 I tried to make a written complaint to Green Tree, but with the subject heading Complaint in was rejected and I was instructed to call Customer Service, I was finally able to get the email to go through by putting a different heading for subject matter, today I got a return answer that the matter was being looked into and it would take - days from the date of my notice to them to reach a decision, well past the date of - -, 2015 when - County said a lien would be placed on the property.