U.S. Bancorp Credit Card Complaint

U.S. Bancorp Credit card department,

Advertising and marketing North Carolina

US Bank - Bait and Switch. I responded to a web based offer, offering free - - points with a bonus award nights '' promotion, if I signed up for a US Bank - - - card. The company would offer - - hotel points to sign up for the card, pay a $75.00 annual fee, and spend $2500.00 on the card within - months. As part of this bonus, one can use the points to book hotel rooms through - -, and if one books - or more nights in a row, the last night is Free. This is a significant offer and the primary reason I signed up. ( A friend of mine did the same ). After signing up, I received the card in the mail with the rewards program details ( see attached ). I received this -/-/-. When I called to activate my card, I asked about the rewards program and was told that the bonus award night promotion was ending effective -/-/-. I was


confirm that this was indeed the case, prior to activating my card, which she did. Since she confirmed, I activated the card. Today, - -, I called in to attempt to use some award points to book a hotel room and was unable to utilize the bonus night promotion. When I called US Bank they told me that the program ended on -/-/- for everybody - no exceptions. I spoke to multiple customer service reps to inquire as to why I was misled when I was activating my card. None of the customer service reps would not let me speak to - or her manager, despite multiple attempts. I let them know I would be filing with the NC Attorney General, and they tried to bribe '' me with - bonus points. I did not take this, and told them to close my account and refund the $75.00 annual fee. I feel that US Bank blatantly lied to me in an attempt to gain me as a credit card holder to pay a $75.00 annual fee and spend money on their card. I would sincerely appreciate the NC Attorney General 's office looking into this matter. Their are many reports online of people having similar issues with US Bank, specifically as it pertains to their - - program. Thank-you. - -