PNC Bank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

PNC Bank Bank account or service department,

Checking account Account opening, closing, or management Georgia

I opened an account with PNC based on incentives offered by a rep. totaling $250.00. I fulfilled the required obligations as outlined by the rep but never received the incentives. I emailed her - times including just after completing the last requirement. I received no response. After several months of no responses I filed a complaint with their corp office. I was told I had not completed all the necessary requirements and that the deadline to do so had lapsed. I pointed out in a response that had the rep responded to my emails I would have had more than enough time to do so even tho I dispute that I had not fulfilled all the requirements. The emails attached clearly show I contacted her approx. 20 days after opening the account which according to them I had 60 days to complete the requirements for the incentive. I would have had ample time to complete any additional requirements they felt I had not met. Again I strongly dispute I had not completed each requirement set forth at the time I agreed to open the account. I also I informed PNC I stopped using the account because of the rep 's and PNC 's refusal to respond to my correspondences.

PNC Bank customer in Georgia
Jul 08, 2015

* Source: CFPB Complaint Database

PNC Bank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PNC BankComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20160102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PNC BankAccount opening, closing, or management7.5%65.4%12.8%5.3%2.6%4.4%2.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAccount opening, closing, or management3.7%66.2%15.8%8.6%1.8%3.3%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints