GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Billing disputes Texas

I have not received a bill in the mail at all until today, despite having had an account since - 2015. I have been struggling trying to gain access to my account online as well. The bill I received today stated that I owed $98.00, which is odd since I paid my bill in full several months go ( a little over $35.00 ) and had n't ordered anything since then. I called their number and after a wait spoke to a person who identified herself as - -, a representative with a - accent. I explained the situation and expressed concern that someone had stolen my card or unlawfully accessed my account and charged some items since I had not ordered or received them. She put me on hold and then returned to tell me that she could n't help me, that my account had been placed in collections. I had JUST received a bill that - ( yesterday ). She tried to hustle me off the phone and I insisted on speaking to someone who would help me, because everything she was doing had so far been, to my knowledge, completely wrong. She continued to insist that nobody


I spoke to called himself - -, id supposedly wsq, also with a - accent. He was slightly more helpful but told me that the amount stolen would be accruing interest and late-payment charges while in dispute. He also wanted to outright cancel my account, which I believe would make it much more difficult for me to check the status of the dispute. - also stated that there was no claim number. He then transferred me to -, a person who spoke North American English with no discernible accent. - did not explain why Synchrony Bank 's ( the bank that sources Amazon 's credit card ) - response was to tell me that I could not be helped and aggressively try to dump the call. He did cancel the card, take information such as my car having recently been broken into etc, and told me that there was no case or claim number associated with my case but I could call back in 24-48 hours to check on the case 's progress. Synchrony Bank's/the Amazon Card 's response in the face of theft and fraud was to tell me that I am stuck with the bill and the dings on my credit report that result from late charges and going into collection rather than forwarding me to the fraud department. I should not have had to convince them to do the right thing. If they had been speaking to an elderly person, or a person with limited phone time, the charges of fraud would not have been addressed. This is an extremely shady bank and card.