21st Mortgage Corporation Mortgage Complaint

21st Mortgage Corporation Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Tennessee

I called to make arrangements to pay - payments next month on my - mortgage with 21st Mortgage. The rep - was so unkind and said what are you spending your money on? '' I asked for a supervisor - who came on with pretty much the same tone. Saying they have the right to know what I spend money on if I owe them. Maybe so, but there 's a better way of them getting the information they need than just being so rude and blunt. I do n't have to show them my receipts of what I spend my money on. The point is that I 'm trying to work with them to get caught up and they harrass me with emails and treat me like dirt when I call in. I 've encountered this numerous times with this company. Finally - transfered me to her boss - - at ext - who was very professional and understood my concerns. He worked with me on the arrangement but this company is tipping the scale on their collection procedures and need to know where to draw the line.