M&T Bank Mortgage Complaint

M&T Bank Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Ohio

We have been scheduling our mortgage payment through our bank ( - - for scheduled payment prior to the due date each month. For - out of the last - months M & T has failed to cash our check in a timely manner and has blamed us for the late payment. They have charged us late fees and refused to remove them - even when we have offered to take a picture of our - account information showing the payment was debited from our account in timely manner ). We believe they have unethical practices and are just trying to cash payments late or say they lost '' payments in an effort to make more money and collect late fees. They have even gone so for as to have there mortgage assistance and debt collection '' department call me at work. This is beyond unconscionable. I have never been late with a payment and have never had trouble with making online bill payments with any other payee.