Southwest Credit Systems, L.P. Debt Collection Complaint

Southwest Credit Systems, L.P. Debt collection department,

Other (phone, health club, etc.) Communication tactics Frequent or repeated calls Tennessee

Below is what you submitted on Friday, -/-/- at --next : - : - -streetaddress : - - - : -State : TN--ZIP : -County : -Home_Telephone : - ( non working ) -Work_Telephone : -email : --Contact_time : - to -complaint_company : - -contacted_util : yesNOW ( as of -/-/- ) I HAVE DAMAGED CREDIT AFTER THIS UNRESOLVED - REPAIR ISSUE , HAD - OF HARRASSING COLLECTION CALLS, the last of which I was told that they would enter into the system that I would not pay due to repair issues, but my credit report shows refusal to pay- see below-_complaint_descript : - -/-/- I have had a problem with - going back to mid-/-/- when I had to have - technicians make service calls regarding phone and internet service to never have an issue completely resolved, costing me at least - hours of my time. Since that time my internet service has been reliable, but my phone service has not, with at least - service interruptions per month since then. I quit calling to notify them of the problem several months back because it did not seem to solve the problem. I moved to a new residence -


transfer service unless my bill was paid, BUT THEY WOULD NOT CREDIT MY ACCOUNT FOR SERVICE INTERRUPTIONS. Today I got the following email from - - - ( which I appreciate ) : Billing Account Number : - Thank you for being a valued - - - customer. To ensure that you are enjoying your - - - - ( - ) High Speed Internet to the fullest, we 've set up a special service center in Florida to assist you with questions or technical concerns. If we can help you in any way, for one-on-one support simply call us at - between - and - Eastern Standard Time, Monday-Saturday. We 're happy to work with you to make you a completely satisfied customer. Again, thank you for choosing - - -. We hope special services like this are an indication of how much we appreciate your business. Sincerely, - - - Customer Service I called the number ( and recorded the phone conversation ) to inform them of the problem. They transferred me to billing. The billing department finally credited my account for - service interruptions and then informed me that I NOW ALSO HAVE TO PAY $ - FOR MONTHLY SERVICE SINCE MOVING TO MY NEW RESIDENCE ON - -, AND I HAVE NOT HAD SERVICE INSTALLED YET. I called back the number in the special service center in Florida to assist me. They tell me that the billing department and collections department are the only - departments I can call to get this matter resolved. I have the recorded phone conversations in which I informed them that I would have to charge $1.00 per minute for my time on the phone, which they ( as I expected ) did not agree to. I just spent - more minutes typing this complaint. I wish to transfer my old phone number to a different company for - phone service, but this is impossibly difficult. I have work to do and do not have time to waste with - ridiculous billing department and customer service. Please help me. Thank you. - -