Bank of America Money Transfers Complaint

Bank of America Money transfers department,

International money transfer Wrong amount charged or received Florida

On - - we did a wire transfer to a beneficiary we 've known for a long time, using the wire transfer services from Bank of America. This was not the first time we wired the same company. We have for many times sent money from the SAME ACCOUNT and TO THE SAME ADDRESSEE. And at all times except this - our supplier got the money with no major issues. This time the money was NEVER received and Bank of America says that there is nothing they can do if the other part did not get the money. They suggest me to contact the intermediary bank! HOw come? Is with Bank of America I deal with! This is at Bank of America I deposit our money and trust ''. How come they CAN NOT BE HELD RESPONSIBLE for a wire transfer service if they charge to do it??? This is the information on the - : - - : - -, -Account Manager - - - - Number for - - Number I received - from Customer Service @ Bank of America - - - - - - Ext - email is -- and my ph number is -