FirstMerit Bank Bank Account Or Service Complaint

Checking account Problems caused by my funds being low

FirstMerit Bank Bank account or service department,

Checking account Problems caused by my funds being low Michigan

I opened a checking account with First Merit Bank because there was a flyer that was sent to my home stating that I could receive $150.00 worth of credits to my account if I followed certain procedures for opening an account. The procedures are in $25.00 increments. I have ( 1 ) opened a checking account with Mobile Banking ( 2 ) enrolled int he merit rewards program and ( 3 ) I do participate in the direct deposit program to the account. Since I have opened this account I have been receiving fees of $35.00 stating that I have had many overdrafts. I have discussed with the bank that I have a tight budget and call and go on-line constantly but they always seem to place the blame on the merchant and hold money for 2 to 3 days knowing that the purchase was made when I had the money in my account. I have been charged almost $300.00 in overdraft fees in 3 months since I opened the checking account. I have not seen the $150.00 activation reward in my account nor do I merit all of the fees that First Merit has charged to my account.

FirstMerit Bank customer in Michigan
Mar 19, 2015

* Source: CFPB Complaint Database

FirstMerit Bank response to complaint:
Closed with explanation

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