Bank of America Privacy Complaints

Review and analysis of over 37 complaints against Bank of America

Bank of America consumers have reported over 37 official complaints related to Privacy. Out of the 37 consumer complaints against Bank of America, 30% were disputed by the consumer (i.e. the consumer was not happy with how Bank of America responded to their complaint) and 97% were processed in a timely manner. 0% of consumer complaints against Bank of America resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 11% resulted in non-monetary compensation.

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New Privacy Consumer Complaints


Bank of America Credit card privacy

January 24, 2017 - I have had a Bank of America Better Rewards Credit Card with Bank of America for some time, never missed a payment and have had good service. The card I have is unusable and called to request a replacement when I was told that when I cleared a Fraud alert on my - Credit Report. Regardless of whether it is on my credit terms when I opened the account or not I was not informed that my credit report would be pulled just for a replacement. The expiration date is not out or anything. They refused to send me a replacement after the fact I had to go thru a verification process which everything mat...

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Bank of America Credit card privacy

August 25, 2016 - I received a form letter from Bank of America at the end of -, - demanding for an information profile update. The letter and forms are attached. I called BOA immediately and was informed that if I did n't comply it would interrupt my services. I stated the only reason I have this credit card ( which I have had since - ) was for charging items, etc. and did n't use any other BOA services. And that I paid my charges in full every month. Today, - -, I tried to use the card and it was denied. When I called BOA to ask why, they informed me that the - required me to furnish BOA wi...

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Bank of America Credit card privacy

January 15, 2016 - Bank of America shared my financial information with Debt Services companies who within a matter of days sent me letters stating : " we are aware of your current financial situation. '' and offering to restructure my credit card debt. I had contacted Bank of America seeking a reduction of the high APR that kicked in once a 0 % balance transfer offer had expired. ...

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Bank of America Credit card privacy

January 13, 2016 - Contacted Bank of America Credit Services prior to departing the country on -/-/2016 to inform them of a change of address. I will not have a physical address in the U.S. for at least the next 6 months. I have established a P.O. Box with the USPS and set mail forwarding to begin -/-/2016 when my lease terminates at my prior U.S. physical address : - - -, -, - -. I am out the country for work-related tasks. I informed Bank of America of all of this and gave them my P.O. Box which will be in use for at least 12 months as per prior agreement with USPS. However, tod...

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Bank of America Credit card privacy

December 29, 2015 - I have - credit card accounts with Bank of America. This is second complaint. Some months ago I complained that BOFA is texting me and calling me at my work on a do not call line. I mailed to them several times to do not call my number. I put requests online to stop their - office from harassing me which is illegal. They also call from blocked number. This harms my work and is very upsetting. Bank of America does not respect my privacy. Texting costs me money ...

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Bank of America Credit card privacy

September 29, 2015 - CFBPI have - Bank of America Credit cards linked to my checking account. In -/-/- Bank of America ( I will use BofA as abbreviation ) sent me aLetter stating that I filed for Bankruptcy and they closed my accounts. I never filed BK and had no intention to file. I called them and disputed this and Bof A reopened my accounts around -/-/-. -/-/- BofA started auto dialing and text messaging me. I sent them a letter to stop doing this as it makes me have charges. They continued anyways. I also filed a privacy request with BofA to not share my information. BofA shared my personal c...

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Bank of America Credit card privacy

April 11, 2015 - I have a credit card with Bank of America and recently received their - - - Privacy Notice '' ( also posted at - ) which is the standard form listing Reasons we can share your personal information '' and - categories where - Does Bank of America Share '' and Can you limit this sharing '' were Yes. '' There was no information about whether or not they 'd registered a previous request to limit this sharing, so I have to go through these steps every year for every account. I was already logged in to my Bank of America account online, but nowhere in the extensive Account Man...

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Bank of America Credit card privacy

March 25, 2015 - My husband and I have a Bank of America Visa account My Name is - - - - - - has a - - Card and they confuse our - names. Three years ago they had her information linked to our account. At that time I took this to the local branch to have it resolved. Last week I received a e-mail addressed to - - - in regard to the branch visit on - -, 2015, I called to Bank of America fraud division and they stated she gave them our e-mail address., I 'm sorry but our e-mail is very different and not many people know the name. When I tried to take the survey to correc...

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