Review and analysis of over 15 complaints against Plaza Home Mortgage
Plaza Home Mortgage consumers have reported over 15 official complaints related to Loan modification,collection,foreclosure. Out of the 15 consumer complaints against Plaza Home Mortgage, 33% were disputed by the consumer (i.e. the consumer was not happy with how Plaza Home Mortgage responded to their complaint) and 100% were processed in a timely manner. 0% of consumer complaints against Plaza Home Mortgage resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
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Plaza Home Mortgage Mortgage loan modification,collection,foreclosure November 30, 2016 - My Name is - -. I purchased our home in 2015. Plaza Mortgage is our mortgage company. We closed in -. I have experienced a loss of income at my job on the radio. And it was reduced by half. I contacted the mortgage company, and they took my information. I did n't hear from them for Months ; meanwhile, I was delinquent on my mortgage. They send me a modification requesting payments that are HIGHER than what my original payment is. I sought out an expert, and he assisted in submitting documentation. The bank insists that they have n't received documentation however we have proof they ... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure August 15, 2016 - -/-/- I contacted Plaza Home Mortgage to ask for a payment deferral as I had lost my job. Plaza indicated that payment deferral was a loss mitigation option that they offered. On -/-/16 I submitted a loss mitigation application which kicked off a 1 & 1/2 month vortex of Plaza claiming I did not send them various documents and me trying to get them what they needed. It was so frustrating that I filed a CFPB complaint -/-/- because it appeared that - was either very incompetent or just giving me the runaround. Nothing became of that CFPB complaint. Finally, on - - I was ... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure July 27, 2016 - Plaza Home Mortgage has denied my request for a loan restructuring for over two years now siting that the holder of the note will not allow it according to their Loss Mitigation Department. Plaza Home Mortgage is the note holder after some investigation and their admission. I was advised I would receive a face to face interview with a company called ( - ) - - - , - to go over my account and to help save my house from foreclosure. I was told they would contact me and I should just wait. I never received any contact from -, nor would Plaza give a number for them when I called. ... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure July 5, 2016 - I lost my job on -/-/16. On -/-/16 I submitted an application with mountain of documents via email to the loss mitigation department. Since, I 've repeatedly received requests to email the same documents. Each time I email them, I call to confirm receipt and I 'm told they have - days to review the documents. After the - days elapse I get another email stating they need the same documentation. I sent an email asking for my representative to phone me and she has not. Today I also sent an email with a link to a dropbox folder than contains all of the documentation they 've requ... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure June 27, 2016 - Dear Sir, Madame, My Lender/ Servicer denied my request for help in any form of Loss Mitigation due to financial hardship caused by unemployment on two different occasions, the first one was last - -, - when my application to KEEP YOUR HOME CALIFORNIA was denied because my servicer, PLAZA HOME MORTGAGE has not approved my loan for participation in KYHC Program. The second denial was - -, - due to reduced income and not able to pay 12 monthly since - -, -. I missed payments because I have to pay the REAL ESTATE LAW CENTER which I hired last - -, to negotiates be... |
Plaza Home Mortgage Mortgage loan modification,collection,foreclosure September 10, 2015 - I submitted an appeal for a repayment Plan to my Mortgage servicer, Plaza Home Mortgage, the bank -. The appeal was because we added income. We are now being told we do not qualify and we can not understand why. We were advised to submit all income in the home for my spouse and myself. We understood that all income would be considered. Originally, I applied with my income only and now we are adding my wife and we do not QUALIFY. How could that be???? 1.The assumption is that I MAY HAVE NOT QUALIFY in the first place in - 2014 and therefore I am thinking this was predatory lending Plaza H... |