Review and analysis of over 296 complaints against RBS Citizens
RBS Citizens consumers have reported over 296 official complaints related to Loan modification,collection,foreclosure. Out of the 296 consumer complaints against RBS Citizens, 23% were disputed by the consumer (i.e. the consumer was not happy with how RBS Citizens responded to their complaint) and 100% were processed in a timely manner. 1% of consumer complaints against RBS Citizens resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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RBS Citizens Mortgage loan modification,collection,foreclosure November 30, 2015 - Several months ago I fell behind one payment on my mortgage with CCO. I made a payment arrangement to divide that payment up into 6 payments due at the end of the month, instead of the beginning. For the last 4 months I have been paying as agreed and even paying a late fee monthly for the missing month 's balance, while they continue to report me delinquent to the credit bureaus. On -/-/2015 I found out from my insurance company that due to changes I had made to my policy many months ago, my insurance dropped significantly. The overage had been returned CCO Mortgage months ago. I contact... |
RBS Citizens Mortgage loan modification,collection,foreclosure September 21, 2015 - Seven years ago, I contacted CCO mortgage to re-financed my - mortgage when my personal business sales started to decline. However, after four years and multiple denials for re-financing, in early 2011, I reached a point that I could no longer pay either my - or - mortgages in full. I then applied for a loan modification, and was turned down yet again by CCO. In - 2011, with the help of - ( - ), I successfully obtained a loan modification on my - mortgage, so I immediately contacted CCO to request their assistance to modify my - mortgage since my - mortgage had been ... |
RBS Citizens Mortgage loan modification,collection,foreclosure September 17, 2015 - Round or about - -, 2015 I had a -. She was not able to return to work. I am is - years old, however, I could not retire completely due to financial obligation. My - caused me to go into complete retirement,. I can no longer walkout with aid. In - 2015. I submitted an application for home modification, it was denied for lack of the - being submitted timely. I submitted another application it was denied, due to lack of food assistance proof. However, I am sure the proof of assistance was faxed by another family member. Please can someone help in this matter. ... |
RBS Citizens Mortgage loan modification,collection,foreclosure July 12, 2015 - We fell behind on our mortgage in - due to hardship. Despite monthly attempts to CCO mortgage for forbearance, we received none. The representative, a - - - from their collection department, repeatedly pressured my husband and I, -, to short sale our property. Because we help over - in equity, we found this repeated suggestion harassment. The In - -, we applied for of loan modification of our mortgage. We promptly provided all the required paper work, including a copy of my husbands - and his - - statement reflecting his - - retirement income. - - t... |
RBS Citizens Mortgage loan modification,collection,foreclosure June 19, 2015 - Describe what happened so we can understand the issue ... I - - have been fighting with my mortgage company CCO Mortgage loan # - help me with a loan modification for over a year. CCO Mortgage has kept asking over and over again for the same documents that I have kept faxing them. The last request from them to complete a file was a quick claim deed that I had to struggle to get from my ex husband that I had to hire an attorney to help me get that last requirement. I was finally able to get a quick claim deed which I faxed over on - - 2015. I called back a week later and CCO Mort... |
RBS Citizens Mortgage loan modification,collection,foreclosure April 22, 2015 - To whom it may concern : I have been a lifelong resident of the great state of Alabama. I 've been active in my community, even - for many years. I have owned multiple towing companies over the years, and I have owned my home for about the last 5 years. Unfortunately, due to a predatory loan and the absolutely despicable treatment I 've received from Citizens Bank, I 'm in danger of losing all that I have. The problem started when I refinanced my home in -/-/- to remove the seller-backed financing I had on my home. I believed I had a standard fixed rate loan, but nothing about this loa... |
RBS Citizens Mortgage loan modification,collection,foreclosure April 13, 2015 - My home equity line is going to the repayment phase in -, and the payment will go up by over $1100.00 a month. RBS/Citizens has sent me letters saying seek alternatives if this payment is too much or I 'd have trouble. I did call, and after getting bounced all over was rudely told there were no options for me as the house is now rented to keep it afloat since I could not sell it. They refused to do any workout or modification, but did say I could deed in lieu to them. They sent paperwork for that calling my loan in default when I have never made any sort of default in payment, insurance, ... |
RBS Citizens Mortgage loan modification,collection,foreclosure April 7, 2015 - We did a short sale on the property and have submitted all the documents as requested. Unfortunately, the property went to foreclosure due to misunderstanding at the lender side. We submitted the documents to the case specialist assigned, who at a later stage left the company which was never notified to us. At a later stage, some one else reviewed the file and declined the short sale and pushed the file to foreclosure stating that the requested documents was absent while it was already in the case specialist inbox. ... |